First Default

Checking my rental payments the other day when I noticed considerably less money in the account than I had been expecting from the Park Central property. I immediately emailed the letting agency City Life and got a reply asking me to contact their accounts department. I rang them and they said that the tenant had not paid in the beginning of the month and they had written to the tenant and copied me (I hadn't received anything from them).

I asked when they were going to follow up and they said they intended to ring that day, maybe slightly cynical but I did wonder if they would have rung the tenant if I hadn't followed up. They promised to call me back the next day and didn't so I rang them again. Different lady this time but she said she would follow up and ring me back, waited a few hours, nothing so I called them again. To be honest I was getting really p*ssed off, if they couldn't be bothered to ring me the landlord was anyone actually ring the tenant to find out why they hadn't paid?

I rang them again this morning and they say it has been sorted out and the tenant came in this morning and paid in cash and I would receive the money in my bank account in 3 working days. I'm still not happy as I don't see any evidence that they have taken this seriously and I don't know how much confidence that a) I will actually get this months money in 3 days or if I do b) whether I will have the same problem next month.

Hope I'm wrong